Terms and Conditions
Our terms and conditions
This website is operated by Venzi London. Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Venzi London. Venzi London offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By accessing our site and/or purchasing anything from us, you agree to be bound by our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms and Conditions’, ‘Terms and Conditions’), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including but not limited to users who are browsers, suppliers, customers, merchants and/or content contributors.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new feature or tool added to the current shop is also subject to the Terms and Conditions. You can view the most up-to-date version of the Terms and Conditions on this page at any time. We reserve the right to update, modify or replace any part of these Terms and Conditions by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.
1. Online shopping terms and conditions
By agreeing to these Terms and Conditions, you represent that you are at least of the age of majority in your state or province of residence, or that you are of the age of majority in your state or province of residence and have given us your consent to allow one of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You may not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.
2. General terms and conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transmitted unencrypted and may involve (a) transmissions over various networks; and (b) changes to meet and adapt to technical requirements of connecting networks or devices. Credit card information is always transmitted encrypted over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided without express written consent from us. The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms.
3. Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is for general information only and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information is by definition not current and is provided for your reference only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes on our site.
4. Changes to service and prices
Prices for our products are subject to change without notice. We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.
5. Products
Certain products may only be available online through the Website. These products may have limited quantities and are subject to return or exchange only as per our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products appearing in shop. We cannot guarantee that the display of every colour by your computer monitor will be accurate. We reserve the right, but have no obligation, to restrict the sale of our products to any person, geographical area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products we offer. Any descriptions of products or product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product on this site is void where prohibited. We do not guarantee that the quality of any products, information or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected.
6. Accuracy of billing and account information
We reserve the right to refuse any order placed by you. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time of the order. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made from our shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.
For more details, please review our Return Policy.
7. Optional tools
We may provide you with access to optional third-party tools over which we have no control or input. You acknowledge and agree that we provide access to such tools ‘as is’ and ‘as available’ without any warranties, representations or conditions of any kind and without any endorsement. We will not have any liability arising out of or in connection with your use of optional third-party tools. Any use by you of optional resources offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms and conditions under which resources are offered by the relevant third party or parties. We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services will also be subject to these Terms and Conditions.
8. Third party links
Certain content, products and services available through our Service may contain materials from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or reviewing the content or accuracy and we do not warrant and have no liability or responsibility for any third party materials or websites, or for any other third party materials, products or services. We shall not be liable for any damages or losses relating to the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions relating to third party products should be directed to the third party.
9. User comments, feedback and other submissions
If we request that you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans or other material either online, by email, by post, or otherwise (collectively, ‘Comments’), you agree that we may at any time, without limitation, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments you send to us. We are not and will not be obliged (1) to hold any comment in confidence; (2) to pay compensation for any comment; or (3) to respond to any comment. We may, but are not obligated to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms and Conditions. You agree that your comments will not violate any third party right, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain any defamatory or otherwise unlawful, offensive or obscene material, or any computer virus or other malware that may in any way affect the operation of the Service or any related website. You must not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comment. You are solely responsible for any comments you make and their accuracy. We take no responsibility and accept no liability for any comments posted by you or any third party.
10. Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without notice (including after you submit your order). We undertake no obligation to update, modify or clarify any information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or renewal date applied in the Service or on any related website should be construed as indicating that any information in the Service or on any related website has been changed or updated.
11. Prohibited uses
In addition to other prohibitions set out in the Terms and Conditions, you are prohibited from using the Site or its contents: (a) for any unlawful purpose; (b) to induce others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, defame, belittle, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any manner that will affect the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spin, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
12. Disclaimer of warranties; limitation of liability
We do not warrant, represent or guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. We do not guarantee that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that we may from time to time remove the Service for indefinite periods or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products provided to you through the Service are (except as expressly stated by us) ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, whether express or implied, including any implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement. In no event will our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost income, lost savings, loss of data, replacement costs or any similar damages, whether based on contract, tort (including negligence) strict liability or otherwise, arising out of your use of any of the Service or any products obtained using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of using the Service or any content (or product) posted, transmitted or otherwise made available through the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify, defend and hold us, Venzi London and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents incorporating them by reference, or your violation of any law or the rights of a third party.
14. Enforceability
In the event that any provision of these Terms and Conditions is held to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable part shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of all other remaining provisions.
15. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes. These Terms and Conditions are effective unless and until terminated by you or us. You may terminate these Terms and Conditions at any time by informing us that you no longer wish to use our Services, or when you stop using our site. If in our sole discretion you fail, or we suspect you have failed, to comply with any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly, we may deny you access to our Services (or any part thereof).
16. Entire agreement
Our failure to exercise or enforce any right or provision of these Terms and Conditions will not constitute a waiver of that right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or relating to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
17. Applicable law
These General Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.
18. Changes to General Terms and Conditions
You may view the most current version of the Terms and Conditions on this page at any time. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of changes to these Terms and Conditions constitutes acceptance of those changes.
19. Right of withdrawal
At Venzi London, customers have the right to return an item within 30 days of receiving their order. Outside this period, a refund unfortunately cannot be offered. To initiate a return, it is necessary to contact our customer service first. The customer is responsible for returning the item to our logistics centre, with the cost of the return being at their own expense.
Returning items must be unused and in the same condition as they were received, including the original packaging. Proof of purchase is also required for processing the return.
As for refunds, these are processed after inspection and approval of the returned goods. For questions regarding refunds, please contact info@venzilondon.com.
Finally, shipping costs for returns are the customer's responsibility and will not be refunded. For items valued over €100, we recommend using a trackable shipping service or insurance to secure the shipment.
20. Arbitration
By using or purchasing Venzi London products or services, you agree that any dispute, claim, action or controversy between you and Venzi London arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of the Venzi London website or the Services or Materials; or (c) any alleged violation of any federal, state or local law, statute or regulation (any such dispute or claim, a ‘Claim’), shall be resolved exclusively by binding individual arbitration administered by the Netherlands Arbitration Institute in accordance with its applicable rules.
Arbitration is a form of dispute resolution whereby the parties agree to submit their disputes and potential disputes to a neutral third person (an arbitrator) for a binding decision, rather than having the dispute decided in litigation, in court, by a judge or jury trial. The arbitrator is obliged to issue a reasoned award in written form, including all findings of fact and law on which the award is based. The arbitrator has no authority to make legal errors, and the arbitrator's award may be set aside or corrected by judicial review by a court with jurisdiction. Each party's attorneys' fees, expert fees and other costs and expenses related to arbitration will be borne by the party incurring such costs and expenses.
Claims will be heard by a single arbitrator. Arbitrations will be held in the Netherlands, but the parties may choose whether to appear in person, by telephone, or by filing documents. The arbitration will be governed by the Netherlands Arbitration Institute (‘NAI’) and by the internal laws of the Netherlands, without regard to conflicts of laws principles. Disputes hereunder shall be settled exclusively by an arbitrator. If and only if the arbitrator determines that the NAI does not apply, the law of the Netherlands with respect to arbitration agreements shall apply. Any dispute as to whether the reciprocal arbitration provisions set out above are unenforceable, unacceptable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by a court.
Notwithstanding the terms of this Arbitration Agreement, you may elect to submit a Claim in court rather than through arbitration if you opt out of these arbitration proceedings within 30 days of the date you first purchase one of Venzi London's products (the ‘Opt-Out Deadline’). You may opt-out by sending a written notice. Your written notice must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to unsubscribe will not adversely affect your relationship with Venzi London. You are responsible for ensuring that Venzi London receives your unsubscribe notification, and you may therefore send notification by means that provide a written receipt. Any unsubscribe request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.